Disclosure and Privacy

Initial Disclosure

Who regulates us? The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates Financial Services. Use this information to decide if our services are right for you. Please take the time to read this important document as it explains the financial services you are being offered and how you will pay for them. WGV Holdings LTD (Trading as Westgate VIP, Westgate Signature and Westgate Cars) are Appointed Representatives of Automotive Compliance Limited, who are authorised and regulated by the Financial Conduct Authority. Their FCA Number is 497010. You can check this on the FCA Register by visiting the www.fca.org.uk/register or by contacting the FCA directly on 0800 111 6768.

Products and Service

Finance: As a licensed credit broker we can introduce you to a limited number of lenders (a list is available on request) who may be able to help you finance your purchase. This group of lenders provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you. We are not Independent Financial Advisers and so are unable to provide you with independent financial advice. There are also other sources of finance which you may wish to investigate. There is no fee for this service. We may receive a payment(s) or other benefits from finance providers should you decide to enter into a finance agreement with them via us

What to do if you have a complaint

We aim to ensure that all of our customers are happy with the services we provide and their product purchase. If however you have any cause to make a complaint you should contact us either in writing or by telephone.

If you wish to register a complaint, please contact us:

In writing Carly Pontin, Westgate VIP, Green Court Offices, Llanover NP7 9BX

By phone +44(0) 1873 213115

If we cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service.

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Please note – the FSCS only covers General Insurance Mediation, not Consumer Credit. Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Data Protection

Your personal data is held in accordance with the Data Protection Act 1988. Some or all of your data that you supply to us in connection with your finance or insurance proposal will be passed to insurers and other companies in order to operate your contract (for example underwriting, premium collection, claims handling). We will pass your details to our partners in order to offer some forms of finance or insurance. Please let us know if you do not want to be contacted in connection with insurance.

Privacy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting our websites, you are accepting and consenting to the practices described in this policy. For the purpose of the European Data Protection Regulations (‘GDPR’) and the Data Protection Act 2018 (the Act) and, the data controller is Select Car Leasing who are a trading style of Select Contracts (UK)Ltd

This Privacy Statement explains how we process your information and your rights under both DPA and GDPR. Data protection is of a particularly high priority for Westgate VIP. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, such as the name, address, email address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Westgate VIP.

By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process.

Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled. As the controller, Westgate VIP has implemented numerous technical and organisational measures to ensure the most complete protection of personal data processed through our website, email and other such electronic collection of data and our Customer Relationship Management systems.

As can be expected some forms of electronic communication will be subject to the expected risks there in and for that reason we can accept your data in other forms such as telephone or in person.

Information we may collect from you

We may collect and process the following data about you:

Information you give us

Sensitive personal data such as your name, address, employment status and financial data.

Information we collect about you

Sensitive personal data such as your name, address, employment status and financial data.

We only retain what is required in order to progress a credit application and/or order for the relevant period of time. Please ask for full details.

Information we receive from other sources

This can include your sensitive personal data as above – We would only retain this information if appropriate and directly related to the order/transaction. Please ask for full details.

We store your data securely and only for the relevant period of time which would be deemed to be reasonable and directly related to one of the following:

  • Your Enquiry
  • A Credit Application
  • An order of a vehicle or anything related to the order during the lease period

We do not retain documents such as bank statements or utility bills beyond the credit application stage and such documents are deleted automatically. Should there be any questions regarding the collection and retention of your personal date please contact us on the details provided.

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